Reading The Girl

So my last post demonstrated how angry I was at Epson and their refusal to acknowledge that their site was rubbish. I will now show you highlights from the subsequent interchange:

First they replied and ask me for my operating system/exact details of the problem (as in my rage I had forgotten to include them!). So I did, stressing that I SHOULDN'T have to change security settings to access a download from a supposedly professional company and that the problem WAS NOT confined to my current computer or internet connection, here is what they said:

Ok, first, I have heavily formatted this, and yet you can still tell they need some lessons on paragraph construction. Secondly, with the exception of pointing me to a different site, the advice was eactly the same despite me having already said that their suggestions don't work. Thirdly, they keep telling me they can download and install them, but that isn't much help to me. Finally and most infruiatingly, they clearly have not listened to me at all. If the problem isn't confined to this computer or connection then how would it be to do with my ISP? And I already said I owned a CD so why are they trying to flog me another one? I was so mad I replied straight away:


"Yes, I keep hearing that YOU have no problem downloading and installing these drivers. All I can tell you is: I have fiddled with my firewall and internet settings to the point of compromising my computers security without any luck (I told you this in my first e-mail), my browser is up-to-date, and most importantly it is not only me who has this problem (as I said in my last e-mail). I couldn't access these downloads at my boyfriends, my home, university, on my other laptop, on my father's laptop, on my home desktop. As a professional company I am disappointed that you can't have downloads as effective as any other site I wish to use.

And, as I detailed in my first email, I have a CD, but it is not here and this computer does not have a CD drive. And frankly, if you offer a free download serivce I would expect it to work. I cannot stress to you enough that this is nothing to do with my computer or internet service."


In the mean time I tried the American and Australian sites. The American one was almost as broken as the UK one but, after some search on the Australian site (they use different product codes for some reason) I managed to download, install and use my printer, HOORAH! Is it not ridiculous that I had to access a server on THE OTHER SIDE OF THE GLOBE to do something so simple?

As a final stab I sent them this:


"Well here's a thing - I have managed to successfully download and install both scanner and printer drivers from the Australian site (and I've successfully printed a document) WITHOUT altering a single setting on my computer. Perhaps you should consider modelling your website on theirs?

Thank you for all your help,
Miss S M Robinson"


Yes the last bit was intended sarcasm! And the age of hating Epson is over (until the next time I have to go and buy a Cyan ink cart just to print in black and white).

xSx